Refund policy
Last Updated: September 4, 2026
Thank you for shopping with Hashem Is My Sugar Daddy. We want every customer to have a clear and transparent understanding of how returns, refunds, exchanges, damaged or incorrect items, and order cancellations are handled.
This Return & Refund Policy applies to purchases made directly from Hashem Is My Sugar Daddy through our online store at hashemismysugardaddy.store.
1. Return Policy Overview
Our standard return terms are:
- Return request period: Within 14 days of delivery
- Return method: By mail after receiving return authorization
- Return shipping for change-of-mind, incorrect-size, or customer-preference returns: Paid by the customer
- Return shipping for damaged, defective, or incorrect items: Paid by Hashem Is My Sugar Daddy
- Restocking fee: None
- Return inspection period: Within 7 business days after the returned item is received
- Refund processing period: Within 10 business days after the return has been inspected and approved
- Refund method: Original payment method
Please contact us before returning any product. Returns must be authorized before they are mailed. Returns sent without prior authorization may experience delays or may not be accepted where permitted by applicable law.
2. Return Eligibility
You may request an eligible return within 14 days from the date your order is delivered.
To qualify for a standard return, the item must generally:
- Be unused, unworn, and unwashed, where applicable;
- Be in the same condition in which it was received;
- Include all applicable original tags, labels, accessories, and components;
- Be returned in its original packaging where reasonably applicable; and
- Include proof of purchase or the applicable order number.
Items showing signs of use, wear, washing, alteration, damage caused after delivery, or missing parts may not qualify for a standard return.
Nothing in this section limits rights relating to products that were delivered damaged, defective, incorrect, or otherwise subject to protections under applicable law.
3. How to Start a Return
To request a return:
- Email us at hello@hashemismysugardaddy.store within 14 days of delivery.
- Include your order number and the reason for your return.
- If the product is damaged, defective, or incorrect, please include clear photographs showing the issue where applicable.
- Our customer service team will review your request and, if eligible, provide return authorization and return instructions.
- Package the item securely with all applicable original packaging, tags, labels, accessories, and components.
- Ship the return according to the instructions provided by our customer service team.
When you are responsible for return shipping, we strongly recommend using a shipping service that provides tracking.
Do not send merchandise to our business contact address unless our customer service team specifically provides that address in your return authorization instructions.
4. Return Shipping Costs
Change of Mind, Incorrect Size, Color, or Customer Preference
If you return an eligible product because you changed your mind, ordered the incorrect size, color, or variation, or no longer want the product, you are responsible for the cost of return shipping.
Any original shipping charges paid by the customer are generally non-refundable for change-of-mind or customer-preference returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, Hashem Is My Sugar Daddy will cover the eligible return shipping costs.
Please contact us before returning the product so we can verify the issue and provide the appropriate return instructions.
5. Damaged or Defective Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
We recommend notifying us within 48 hours of delivery so we can investigate and address the issue promptly.
When contacting us, please provide:
- Your order number;
- A description of the issue; and
- Clear photographs showing the product, packaging, and visible damage where applicable.
After reviewing the issue, we may provide an appropriate replacement, exchange, or refund depending on the circumstances and product availability.
Reporting an issue after 48 hours does not automatically eliminate any return rights you may otherwise have during the applicable 14-day return period or under applicable law.
6. Incorrect Items
If you receive a product that is different from the item you ordered, please contact us at:
hello@hashemismysugardaddy.store
Please include your order number and photographs of the item received where applicable.
For verified incorrect-item claims, we will cover the applicable return shipping costs and provide an appropriate replacement or refund, subject to product availability and the circumstances of the order.
7. Exchanges
We offer exchanges when an item is received damaged, defective, or incorrect, subject to product availability.
If you ordered the wrong size, color, or variation, please request an eligible return under this policy and place a new order for your preferred item.
This process helps ensure that the product or variation you want remains available and can be processed without unnecessary delays.
8. Non-Returnable Items
Certain products may not be eligible for standard change-of-mind returns, including:
- Custom-made or personalized products;
- Gift cards;
- Items clearly identified as Final Sale before purchase; and
- Hygiene-sensitive products, including undergarments or similar products, once opened, worn, or used.
These restrictions do not apply where a product was delivered damaged, defective, incorrect, or where applicable law provides otherwise.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase where applicable.
9. Refunds
Once your returned item is received, we will generally inspect it within 7 business days.
After inspection, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days after approval.
You will receive confirmation when the refund has been processed by us.
Your bank, credit card issuer, PayPal, Shop Pay, or other payment provider may require additional processing time before the refund appears in your account. This additional processing time is outside our control.
If more than 10 business days have passed since we approved your refund and you have not received it, please first check with your bank or payment provider.
If you still require assistance, contact us at hello@hashemismysugardaddy.store.
For additional information about payment methods and payment processing, please review our Payment Policy.
10. Refund Amounts
For approved standard returns, refunds generally cover the purchase price of the eligible returned product and applicable refundable taxes.
For change-of-mind, incorrect-size, color, variation, or customer-preference returns, any original shipping charges paid by the customer and the cost of return shipping are generally not refundable unless otherwise required by applicable law.
For verified damaged, defective, or incorrect orders for which we are responsible, we will cover the applicable return shipping costs and provide an appropriate refund, replacement, or exchange as described in this policy.
We do not charge a restocking fee for eligible returns.
11. Order Cancellations
You may request cancellation of an order within 2 hours after the order is placed by contacting:
hello@hashemismysugardaddy.store
We will make reasonable efforts to honor your cancellation request if preparation or fulfillment has not already begun.
Because orders may enter preparation or fulfillment shortly after being placed, cancellation cannot be guaranteed once fulfillment has begun, the order has been prepared for shipment, or the order has shipped.
If your order has already shipped, you may request an eligible return after delivery in accordance with this Return & Refund Policy.
12. Lost or Missing Packages
Our standard estimated delivery timeframe is approximately 2–3 weeks from the date your order is placed.
If your order has not arrived after this estimated timeframe, please first review your tracking information or visit our Track & Trace page for the latest available shipping updates.
If your order remains missing, the tracking information indicates a significant delay or possible loss, or you otherwise require assistance, please contact us at:
hello@hashemismysugardaddy.store
Please include your order number and any available tracking information.
We will review the shipment and, where appropriate, work with the applicable shipping carrier to investigate the package.
If a shipment is confirmed as lost due to circumstances for which we or the shipping carrier are responsible, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.
Please refer to our Shipping Policy for complete information regarding order fulfillment, estimated delivery timeframes, tracking, and shipping-related issues.
13. Return Address
Returns must be authorized before they are sent.
Once your return request has been approved, our customer service team will provide the appropriate return shipping address and any applicable instructions.
Please do not send merchandise to our business contact address unless we specifically confirm that address in your return authorization instructions.
Returns sent without prior authorization or to an incorrect address may experience processing delays or may not be accepted where permitted by applicable law.
14. Contact Information
If you have questions regarding a return, refund, exchange, damaged or incorrect product, or cancellation, please contact us:
Hashem Is My Sugar Daddy
30 N Gould St
Sheridan, Wyoming 82801
United States
Email: hello@hashemismysugardaddy.store
Phone: +1 (240) 485-4155
When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible.
15. Applicable Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.
Where applicable law provides rights or requirements that are more favorable to the customer than the terms stated in this policy, the applicable legal requirements will control.
16. Changes to This Return & Refund Policy
We may update this Return & Refund Policy periodically to reflect changes in our return procedures, fulfillment practices, products, customer-service processes, or applicable legal requirements.
When this policy is updated, the Last Updated date at the top of this page will be revised.
Changes will not alter rights associated with previously placed orders where applicable law prevents such changes.