Refund policy

Last Updated: August 15, 2026

Thank you for shopping with Hashem Is My Sugar Daddy. We want every customer to have a clear and transparent understanding of how returns, refunds, exchanges, and order cancellations are handled.

This Return & Refund Policy applies to purchases made directly from Hashem Is My Sugar Daddy through our online store.

1. Return Policy Overview

Our standard return terms are:

  • Return request period: Within 14 days of delivery

  • Return method: By mail after receiving return authorization

  • Return shipping for change-of-mind returns: Paid by the customer

  • Return shipping for damaged, defective, or incorrect items: Paid by Hashem Is My Sugar Daddy

  • Restocking fee: None

  • Return inspection period: Within 7 business days after the returned item is received

  • Refund processing period: Within 10 business days after the return has been inspected and approved

  • Refund method: Original payment method

Please contact us before returning any product. Unauthorized returns may not be accepted.

2. Return Eligibility

You may request a return within 14 days from the date your order is delivered.

To qualify for a standard return, the item must:

  • Be unused, unworn, and unwashed, where applicable;

  • Be in the same condition in which it was received;

  • Include all original tags, labels, accessories, and components;

  • Be returned in its original packaging where reasonably applicable; and

  • Include proof of purchase or the applicable order number.

Items that show signs of use, wear, washing, alteration, damage caused after delivery, or missing parts may not qualify for a return.

3. How to Start a Return

To request a return:

  1. Email us at hello@hashemismysugardaddy.store within 14 days of delivery.

  2. Include your order number and the reason for the return.

  3. If the product is damaged, defective, or incorrect, please include clear photographs showing the issue.

  4. Our customer service team will review your request and, if eligible, provide return authorization and return instructions.

  5. Package the item securely with all applicable original packaging, tags, accessories, and components.

  6. Ship the return using the instructions provided by our customer service team.

We strongly recommend using a shipping service that provides tracking when you are responsible for sending the return.

Do not send a return to our business contact address unless our customer service team specifically instructs you to do so.

4. Return Shipping Costs

Change of Mind, Incorrect Size, or Customer Preference

If you are returning an eligible product because you changed your mind, ordered the incorrect size, or no longer want the product, you are responsible for the cost of return shipping.

Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

If you received an item that is damaged, defective, or different from what you ordered, Hashem Is My Sugar Daddy will cover the eligible return shipping costs.

Please contact us before returning the item so that we can provide the appropriate return instructions.

5. Damaged or Defective Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible. We recommend notifying us within 48 hours of delivery so that we can investigate and resolve the problem quickly.

When contacting us, please provide:

  • Your order number;

  • A description of the problem; and

  • Clear photographs showing the item, packaging, and any visible damage where applicable.

After reviewing the claim, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.

Reporting an issue after 48 hours does not automatically eliminate any return rights you may otherwise have during the applicable 14-day return period or under applicable law.

6. Incorrect Items

If we send you a product that is different from the product you ordered, please contact us at hello@hashemismysugardaddy.store.

For verified incorrect-item claims, we will cover the applicable return shipping cost and will offer an appropriate replacement or refund.

7. Exchanges

We offer exchanges when an item is received damaged, defective, or incorrect, subject to product availability.

If you ordered an incorrect size, color, or variation, please request a return under this policy and place a new order for the preferred item.

This helps ensure that the replacement product you want is available and can be processed without unnecessary delays.

8. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom-made or personalized products;

  • Gift cards;

  • Items clearly identified as Final Sale before purchase; and

  • Hygiene-sensitive products, including undergarments or similar products, once opened, worn, or used.

These restrictions do not apply where the product was delivered damaged, defective, incorrect, or where applicable law requires otherwise.

Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase whenever applicable.

9. Refunds

Once your returned item is received, we will inspect it within 7 business days.

After inspection, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after approval.

Please note that your bank, credit card company, payment provider, or other financial institution may require additional processing time before the refund appears in your account. This additional processing period is outside our control.

You will receive a confirmation when your refund has been processed by us.

If more than 10 business days have passed since we approved your refund and you have not received it, please first check with your bank or payment provider. If you still require assistance, contact us at hello@hashemismysugardaddy.store.

10. Refund Amounts

For approved standard returns, refunds generally cover the purchase price of the returned eligible product and applicable refundable taxes.

For change-of-mind returns, original shipping charges and return shipping costs are not refundable unless otherwise required by law.

For verified damaged, defective, or incorrect orders for which we are responsible, we will cover the applicable return shipping costs and provide the appropriate refund or replacement.

We do not charge a restocking fee for eligible returns.

11. Order Cancellations

You may request cancellation of an order within 2 hours after the order is placed by contacting:

hello@hashemismysugardaddy.store

We will make reasonable efforts to cancel the order if fulfillment has not yet begun.

Because orders may enter processing quickly, cancellation cannot be guaranteed once an order has been processed, prepared for shipment, or shipped.

If the order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

12. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe provided under our Shipping Policy, please contact us at hello@hashemismysugardaddy.store.

We will review the order and, when appropriate, initiate an investigation with the shipping carrier.

Please ensure that the shipping address submitted during checkout is complete and accurate.

13. Return Address

Returns must be authorized before they are sent.

Once your return request has been approved, our customer service team will provide the appropriate return shipping address and any applicable instructions.

Please do not send merchandise to our business contact address unless we specifically confirm that address in your return authorization instructions.

Returns sent without prior authorization or to an incorrect address may experience processing delays.

14. Contact Information

If you have questions about a return, refund, exchange, damaged product, or cancellation, please contact us:

Hashem Is My Sugar Daddy
30 N Gould St
Sheridan, Wyoming 82801
United States

Email: hello@hashemismysugardaddy.store
Phone: +1 (240) 485-4155

Customer inquiries regarding returns should be submitted through the contact information above.

15. Applicable Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides rights that are more favorable than the terms stated in this policy, the applicable legal requirements will control.